If you were to pick up the phone and call the Niagara Tourism and Convention Corp. the first voice you will hear is Stephanie Magnuszewski, the marketing coordinator here at the NTCC. Stephanie is responsible for a lot of the first hand customer service issues and questions that come through our office. She has been here at the NTCC since April of 2008, when she started out as a receptionist right out of college and has transitioned into the marketing department. In the past five years Stephanie has played a crucial role in the development of the NTCC Online Reservation System. Since its inception in 2009 the system has generated over 14,000 bookings and nearly $3.6 million in reservations to Niagara USA hotels and attractions.
Stephanie works first hand with Niagara USA partners of the reservation system, helping them to maintain accurate rates and inventory, set-up new hotels or attractions as well as monitors the website for any technical issues. She works with all those visitors who use the website to make a reservation before they travel, handling all the customer service issues, like making or changing a reservation, cancellations, or complaint issues.
Leave a Reply